Fees for various types of compensation and other services will change for departures scheduled from December 2026 onwards.
Our vehicles come with insurance coverage up to the specified amounts below. However, any damages exceeding the coverage limit, accidents falling under the insurance policy's exclusions, violations of the rental agreement or incidents without a police accident report will be the customer's responsibility.
Additionally, damages resulting from vehicle theft during the rental period are not covered by the vehicle protection plan and may become the customer's financial responsibility.
| Coverage Details | Compensation Limits | Deductible Amounts |
|---|---|---|
| Bodily Injury Liability (per person) |
Unlimited (Includes Compulsory Automobile Liability Insurance) |
None |
| Property Damage Liability (per accident) | Unlimited | 50,000 円 |
| Vehicle Coverage (per accident) | Actual Cash Value | 50,000 円 |
| Personal Accident Coverage (per person) | Death Benefit: ¥30,000,000 Disability: ¥30,000,000 |
None |
In the event of glass damage caused by a flying stone, a deductible and a charge for loss of use will apply even if CDW coverage is in place.
This coverage waives your financial responsibility for both property damage and vehicle repair deductibles in case of accidents.
▼For departures up to November 2026
▼Starting with departures in December 2026
The CDW coverage becomes void if proper accident reporting procedures (including police and our company notification) are not followed.
▼For departures up to November 2026
▼Starting with departures in December 2026
▼For departures up to November 2026
| When returning the vehicle by self-drive to the originally scheduled drop-off location |
20,000 円 |
|---|---|
| When self-return to the scheduled drop-off location is not permitted |
50,000 円 |
▼Starting with departures in December 2026
| Classes other than the right | Hiace(Van, Grand Cabin, GL) Minivans(7-8 passengers) |
|
|---|---|---|
| When returning the vehicle by self-drive to the originally scheduled drop-off location |
30,000 円 | 40,000 円 |
| When self-return to the scheduled drop-off location is not permitted |
60,000 円 | 80,000 円 |
Please review carefully before departure.
Customers bear full financial responsibility for (1) damages excluded from insurance coverage, and (2) any repair costs exceeding policy limits.
※ Please exercise special caution with the following items, as they present exceptionally high vehicle damage risks.
Any damage resulting from these circumstances will be considered intentional under the insurance policy terms, making it non-coverable (not eligible for insurance compensation).
You may be required to present this document if requested by police officers or land transport bureau officials, so please carry it with you at all times during the rental period.
The driver is legally required to use a child seat for all passengers under 6 years old. Please verify proper installation before departure. We cannot be held responsible for any accidents resulting from improper installation.
The suggested routes provided by the navigation system should be used for reference only. We cannot be held responsible for any inconveniences or damages caused by discrepancies in estimated travel times. （The navigation system can be operated while the parking brake is engaged.）Please note that newly established facilities, roads, or telephone numbers may not appear in search results.
All passengers - including those in the front passenger seat and rear seats - must wear seat belts at all times while the vehicle is in motion.
During the rental period, you assume full responsibility as the vehicle custodian, including securing appropriate parking and performing daily maintenance checks.
If the vehicle key is lost, the responsibility for its safekeeping lies with the customer; this is not treated as an accident.
Therefore, the customer is responsible for the following costs:
・Key replacement fee
・NOC (Non-Operation Charge)
※ Please note that key replacement fees and the NOC are not covered, even if you have subscribed to the "Full Coverage Peace-of-Mind Pack."
※ If the key is lost, the customer is required to come to our shop to pick up the spare key.
Damages to the vehicle caused by overloading during moves or similar activities will be the customer's financial responsibility.
Please return the vehicle with a full tank of fuel from a Chitose City gas station and present the final refueling receipt.
Using the wrong fuel type will result in a Non-Operational Charge (NOC), and you will be billed for all repair costs incurred.
Please notify us in advance if you need to modify your return time or anticipate being late.
Rental Office Hours
Please contact the branch directly for business hours.
Please refrain from
illegal parking during your rental period.
Enforcement against illegal parking, including dangerous roadside parking or unauthorized use of private parking spaces, has been strengthened.
Even momentary illegal parking violations
will be subject to enforcement.
Per rental agreement terms, drivers receiving parking violations must follow these procedures.
Immediately visit the local police station to complete required procedures.
Payment of fines at designated financial institutions must be completed before returning.
Upon return, we will verify both the "Traffic Violation Notice" and dated payment receipts.
All fines must be settled
before vehicle return.
Failure to present these documents (or if payment cannot be verified) will require payment of the following parking violation fees:
Should you subsequently pay the fine and present both the "Traffic Violation Notice" and payment receipts, we will refund the parking violation deposit. Refunds will be processed via bank transfer to a designated account, with transfer fees being the customer's responsibility.
Failure to provide proof of fine payment or refusal to pay parking violation fees may result in the customer being denied future rental services.
When illegal parking (including unauthorized use of private parking spaces) necessitates vehicle relocation, we will arrange towing/recovery at our discretion. All associated costs including towing fees will be the customer's full responsibility.
